Shipping & Returns

Shipment of the Merchandise

As a general rule, packages are sent within 48 hours after receipt of payment, through TNT with tracking number and delivery without signature. If you prefer the certified delivery via TNT Extra, an additional charge will apply. Contact us before requesting this option. Regardless of the shipping method you choose, we will provide you with a link so you can track your order online.

Shipping costs include handling and packaging costs, as well as postal expenses. The handling costs have a fixed price, while the transport costs may vary according to the total weight of the package. We advise you to group all your items in one order. We can not combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for the damages that your package may suffer after shipment, but we do our best to protect all fragile items

Note: The boxes are large and your items will be well protected.

Returns

1. Return of unwanted products (withdrawal):

To withdraw from the contract you have 7 (seven) calendar days from the day you, or a third party indicated by you, receives the product, unless the right of withdrawal can not be exercised on that product. Please return the products as soon as possible after exercising the right of withdrawal from your contract.

You must return the products you do not want without having used them or uncovered / unsealed and in perfect condition, in their original box, (which must be in perfect condition), and together with all accessories and original manuals or information. Care should be taken to ensure that the product is properly packaged so that it does not suffer damage during transport. We may deny reimbursement if a product is damaged, its original packaging is damaged or opened, or a manual and / or information is missing.

2. Return of damaged products in the transport:

It is your responsibility to check the perfect condition of the packaging and seals before signing the delivery note. The packaging must arrive in perfect condition, without bumps, breaks or external deterioration. The seal must arrive in perfect condition, without breaks or signs of manipulation. If you detect any incidence in both cases, do not sign the delivery note and reject the goods. We can not take care of products in which the client has not reviewed both cases.

In both cases, you must send an email to sat@factorled.com, indicating in the subject the order number and in the message a brief explanation of the reason for not accepting the shipment. As soon as we have the returned merchandise in our warehouse, it will be reviewed and once the deficiencies are corrected, it will be sent back to you without any cost on your part in the shortest possible time.

Even so, if you wish to accept the merchandise without reviewing it, you must indicate in the comments of the delivery note that the merchandise has been accepted but not revised.

3. Return of broken or damaged items:

You have 7 (seven) business days from receipt, to return an item that has arrived broken or damaged, for this, you must request a return to sat@factorled.com, no merchandise returns will be accepted, if it has not been authorized by our SAT department before. Tell us in the mail the exact problem and, if possible, make a photo of the product and send it to us in the same mail, our SAT department will contact you in a maximum period of 48 hours, with the instructions for your return.

The defective or broken product (s) must be in its original box, along with all original information manuals, otherwise www.factorled.com reserves the right not to accept a return and / or discount the amount corresponding to the lack.

4. General conditions for a return:

In all cases, these are the general conditions of mandatory compliance:
  • All returns must be authorized by our SAT, (except those who enter in section 2 above), for this you must request your return code to sat@factorled.com. Returns that have not been authorized by our SAT will not be accepted.
  • They must include the original Purchase Invoice. (Photocopies are not accepted).
  • All merchandise must be sent in its original packaging, with all accessories included, as well as manuals and documentation, all in perfect condition. We reserve the right to refuse a return that does not meet these requirements.
  • All merchandise must be sent in its original packaging, with all accessories included, as well as manuals and documentation, all in perfect condition. We reserve the right to refuse a return that does not meet these requirements.
  • The payment of the merchandise, if applicable, will be made in the internal account that the customer has with www.factorled.com, and will be used by the customer for future purchases, or, if desired, another item will be sent. of the same amount. The money will never be returned in cash.
  • The merchandise must be properly packed by you, we can not be responsible for a return merchandise, if it is not properly packaged and sealed.
  • The maximum term for a return is 7 (seven) calendar days from the receipt of the goods by the customer.
  • The response time by our SAT will be 48 working hours from the receipt of the mail by www.factorled.com
  • No action will be taken by www.factorled.com, until we have the merchandise returned and the merchandise has been reviewed by our technical service.

Que es Factorled

Who is FactorLED.com

FactorLED is a online LED lighting store with extensive experience in the sector. We are specialists in industrial lighting and in domestic lighting . We have the best products and specialists on the market both professional led lighting and commercial led lighting .

+ INFO

FactorLED For Professionals and Distributors

FactorLED For Professionals and Distributors

If you dedicate to the world of LED lighting , Factorled.com is your store. By opening a professional account you can enjoy better prices , promotions and discounts, personalized catalogs, support in your purchases ... Benefit of all the advantages of being part of the FactorLED team

+ INFO

Custom product catalogs for FREE

Custom product catalogs for FREE!

From FactorLED we put at your disposal all the necessary tools to make it easy for you to dedicate yourself to what is important. Easily and quickly you can download, through our online store, your catalog of products customized and adapted to your needs .

+ INFO