Shipping & Returns
Shipment of the Merchandise
As a general rule, packages are sent within 48 hours after receipt of payment, through TNT with tracking number and delivery without signature. If you prefer the certified delivery via TNT Extra, an additional charge will apply. Contact us before requesting this option. Regardless of the shipping method you choose, we will provide you with a link so you can track your order online.
Shipping costs include handling and packaging costs, as well as postal expenses. The handling costs have a fixed price, while the transport costs may vary according to the total weight of the package. We advise you to group all your items in one order. We can not combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for the damages that your package may suffer after shipment, but we do our best to protect all fragile items
1. Return of unwanted products (withdrawal):
To withdraw from the contract you have 7 (seven) calendar days from the day you, or a third party indicated by you, receives the product, unless the right of withdrawal can not be exercised on that product. Please return the products as soon as possible after exercising the right of withdrawal from your contract.
You must return the products you do not want without having used them or uncovered / unsealed and in perfect condition, in their original box, (which must be in perfect condition), and together with all accessories and original manuals or information. Care should be taken to ensure that the product is properly packaged so that it does not suffer damage during transport. We may deny reimbursement if a product is damaged, its original packaging is damaged or opened, or a manual and / or information is missing.
2. Return of damaged products in the transport:
It is your responsibility to check the perfect condition of the packaging and seals before signing the delivery note. The packaging must arrive in perfect condition, without bumps, breaks or external deterioration. The seal must arrive in perfect condition, without breaks or signs of manipulation. If you detect any incidence in both cases, do not sign the delivery note and reject the goods. We can not take care of products in which the client has not reviewed both cases.
In both cases, you must send an email to firstname.lastname@example.org, indicating in the subject the order number and in the message a brief explanation of the reason for not accepting the shipment. As soon as we have the returned merchandise in our warehouse, it will be reviewed and once the deficiencies are corrected, it will be sent back to you without any cost on your part in the shortest possible time.
Even so, if you wish to accept the merchandise without reviewing it, you must indicate in the comments of the delivery note that the merchandise has been accepted but not revised.
You have 7 (seven) business days from receipt, to return an item that has arrived broken or damaged, for this, you must request a return to email@example.com, no merchandise returns will be accepted, if it has not been authorized by our SAT department before. Tell us in the mail the exact problem and, if possible, make a photo of the product and send it to us in the same mail, our SAT department will contact you in a maximum period of 48 hours, with the instructions for your return.
The defective or broken product (s) must be in its original box, along with all original information manuals, otherwise www.factorled.com reserves the right not to accept a return and / or discount the amount corresponding to the lack.
4. General conditions for a return:
- The maximum term for a return is 7 (seven) calendar days from the receipt of the goods by the customer.