General Conditions of Sale
Any order made to www.factorled.com necessarily implies, as an essential, decisive and essential condition, the unreserved acceptance by the Customer of the General Sales Conditions of FACTORLED in force on the day on which the corresponding order is placed. In addition, the Client acknowledges that the acceptance of these conditions will imply the application of these to the order to which they refer, as well as to any subsequent request, except in those cases in which new conditions are brought to their attention by FACTORLED.
Applicable law and competent jurisdiction. The interpretation and execution of the conditions, as well as all acts that are a consequence of them, will be subject to Spanish law, unless there are public order provisions that are contrary to this.
Products made by hand to suit the client, DO NOT ADMIT RETURN, as they are custom made to order.
1. The products purchased will be delivered to the person and to the address indicated in the order.
2. By default, orders will be saved in your https://www.factorled.com/en/ account, in the Order History section.
3. On Saturdays, Sundays and holidays there will be no exit, nor delivery of orders for transportation reasons.
4. Notwithstanding its delay will not imply or cancel the order or compensation.
5. An order is considered delivered at the time the carrier delivers the package or packages to the customer and the customer signs the delivery receipt. It is up to the customer to check the status of the goods upon receipt and indicate any anomalies on the delivery receipt.
6. We can make direct shipments from Asia to any country in the world.
As a general rule, orders are sent by the transport agency within 24/48 hours after receiving the payment, the tracking number will be automatically sent to your email account. For some populations 48/72 hours.
To ensure you a better service and a better service from the transport agency with which we work, all shipments will be insured. The amount of the insurance is 1% of the tax base of your order (visible in the purchase process of our website), which is calculated automatically and with no option to deactivate.
In case you do not agree with these conditions, you have the possibility to send your own transport agency, selecting the option "Pick up in Store" and indicating it in the comments of the order. Example: "The transport agency XXXX will pick up".
Returns and cancellations policy
Our policy, in compliance with current regulations, is to grant you the right to return any item purchased at www.factorled.com within 15 calendar days from the date of receipt.
The product must be returned in the same condition in which it was purchased, including the original packaging or packaging. No product handled by the customer, misuse, breakage, etc. will be exchanged or credited. in this case you will lose all guarantee.
If the product is in good condition, but the box, plastic or packaging in which it is included is in poor condition, no refund will be accepted.
Both the collection of the product and its corresponding return, will be managed by factoring through our messaging service. Depending on the type of return the shipping or collection costs will be paid by the customer (see cost table).
Due to company policy, cash returns will not be made, a discount voucher applicable in the online store will be generated.
For more information about our return policy Click here.
For the cancellation of an order you must send an email to [email protected] indicating the order number. If the cancellation of the order arrives before the departure of goods, the client will not have any expense. In the case of cancellation after the order has been placed, the customer will be responsible for the shipping costs as well as the return costs of this same order.
Hereby the guarantees that FactorLED offers to the buyer of its products are established:
If at the time of receipt of the goods by the carrier you notice that there is a lack of merchandise or damage to the packaging, you must indicate it on the delivery note that the carrier will deliver and inform FacorLED immediately and in writing to the after-sales service To the Client, the email is: [email protected]. The loss or deterioration of the goods during transport will not be the responsibility of FactorLED, but of the transport agency itself. This incidence will be covered by the transport insurance. Any claim related to transportation and after 48 hours of receiving it, will be rejected.
The warranty period begins on the date of the invoice and / or delivery note. This warranty period is based on years. This guarantee does not cover the labor expenses caused by the assembly and disassembly of the products.
Subject to the provisions set forth in the Guarantee Conditions and established by virtue of this document, the Buyer receives the guarantee during the period of 2 years, except for all those products with a temperature dissipator with plastic material, which a 1-year warranty will apply, it will always be applicable as of the date of purchase, which is detailed on the sales invoice and / or delivery note and only covers the cost of repair or replacement of the product. Expenses derived from transportation, under the regulations of law 23/2003 of July 10, guarantees in the Sale of Consumer Goods, which provides the consumer with different options.
FactorLED is not responsible for damages caused by non-professional installation, products modified or manipulated by the Customer or any other person not authorized by the manufacturer, improper use, manipulation and / or short circuits, apparent signs of incorrect treatment. The product to be repaired or replaced, must always correspond to the one sent by FactorLED attached to the delivery note and / or the invoice.
The guarantee does not cover damages caused by external factors such as voltage ups or downs, abnormal use of the product, fire, water, electrical storms, accidental falls or incorrect use by individuals or companies not authorized by FactorLED. The warranty does not cover wear and tear for hours or the improper use of hours, or breakdowns caused by improper installation or handling and storage. Failure due to attrition, misuse and negligence before or during use. The guarantee does not cover claims for natural loss of brightness or degradation of brightness.
Likewise, we reserve the right to study each product returned by independent specialists, leaving the warranty exempt if proved by the competent authorities that the breakage was caused by the customer or user, as well as the partial breakage of the product to force the use of the guarantee for the return or reimbursement of the product. If this is the case, the expenses for the demonstration of fault shall be borne by the client. All aspects of this guarantee not included in this Law 23/2003, shall apply the regime contained in Law 7/1996, of January 15, on Retail Trade Regulation.
FactorLED is not obliged to indemnify the user or third parties for the consequences of the use of the product, whether direct or indirect damage, accidents suffered by people, damage to property outside the product, loss of profit or loss of profits. FactorLED will not respond under any circumstances to possible failures or defects that the products provided may have. FactorLED is not responsible for possible typographical errors or content in the characteristics of products that may occur occasionally, and like prices, these features are subject to change without notice. Likewise, the photographs of the products are not binding, but are indicative.
If you see the need for repair of a FactorLED product, you can manage the repairs directly, directly processing their repair and shipment. To do this, contact FactorLED and request instructions and authorization of Post-sale: [email protected]
It is important that the returns to the technical support are made perfectly packaged and protected, without stickers or labels in the original packaging of the products. In the event that the product arrives at our facilities with damages attributable to poor packaging or protection, the repair may not be covered by the warranty. For this you must use the original packaging and protections. If you do not have it, use a sturdy box with enough size to allow the introduction of the equipment with ease, and under, over and around it, put enough protection material, (bubble paper or paper balls or foam , etc.), which prevents the movement of the equipment inside the box. Do not forget to indicate on the shipping label the invoice number provided by FactorLED. In case of replacement, the replaced product may not necessarily be the same as the previous one, although in any case an improved version or model, given that Led products are subject to continuous improvement in their performance.
The guarantee period is based on a maximum operation of 4,000 hours / year at an ambient temperature of 25 ºC and with 50 mm of space around the body of Led Products, depending on the power of the product.
- This warranty only covers products applied in the uses for which they were conceived or "normal use" defined as follows:The operating conditions are in accordance with the information reflected in the Products and their packaging.
- The ambient temperature must never exceed the operating temperature range of -20 ° C to +40 ° C.
- The relative humidity in the installation must never exceed 90%; neither should the IP category of the Product, if applicable, be exceeded.
- The products must operate in an open luminaire, with a minimum of 50mm of space around the body of the products.
- The electrical installation in which the Product operates must not be subject to voltage fluctuations within a range exceeding 230 V +/- 10%.
Special conditions of electronic signs:
The warranty covers manufacturing defects in the parts that make up the screen, but not in the labor of the replacement, nor does it cover damage from vandalism and inclement weather. This warranty is not valid in cases of: misuse, improper use of the product, improper handling of the product by an unauthorized person, product deterioration due to external agents such as lime or other harmful, chemical, or obstructive products. corrosive, or due to improper maintenance. The warranty covers the parts or the repair of the same defective parts, at the discretion of FactorLED. The guarantee does not cover travel to the place where the electronic screen has been installed. FactorLED does not guarantee that the finishes of different batches coincide in color or textures except for what is acceptable in commercial terms. The use of the electronic screen alters the color of the same over time, so the replacement of a new plate will never be exactly the same degree of color even if they are exactly the same. The diodes suffer wear with the passage of time, it will be considered that a plate that composes a screen will be replaced in warranty period when the Blind index exceeds 20% of the diodes that compose it. This warranty does not include inadequate protection, such as placing a screen for indoor use in full sunlight, radioactive rain caused by industrial processes, smog or contamination, bird droppings, acid rain, heat wave, flooding, hurricanes, hail, landslides. Everything that is not expressly covered is considered excluded from this guarantee.
In order to uso and navigate the FACTORLED.COM websites, the user must:
- Be 18 or older, or have 14 and have parental or guardian consent to these terms.
- Have the capacity to grant a binding contract with us and that no applicable law prohibits it
- To be able to guarantee that all information that you provide to FactorLED is truthful, accurate and complete, and accepts that this is the case at all times.