HOW TO BUY

Buying in FACTORLED.com is very simple. You only have to follow the following steps:

  1. Login or create an account.
  2.  Choose the category and family of the product you are looking for.
  3.  View the product you are interested in. With a click you will get an enlargement of the photograph to see detail and back of the product, technical specifications, available color temperatures, reference and price.
  4.  Select the colour temperature and quantity and click on "add to cart". Once added to the cart you can continue shopping or go to the box.
  5. Choose if you want to pick up your order in our warehouse or receive it by courier.
  6.  Select the method of payment.
  7.  Confirm your order
  8.  You will receive an email with the confirmation of your order.

If you have a discount voucher you must follow these steps:

  • If you do not see the validation code in the process of your purchase, you must go to Your Account and click on "My Vouchers". If you have a promotional code, it will appear there and all you have to do is copy and paste it in its corresponding place.
  • If you have two or more discount vouchers, the validation process is exactly the same, but you must validate the discount vouchers one by one.


Explanatory video

PAYMENT METHODS


FactorLED puts at your disposal different means of payment so that you can choose the one that best suits you or fits your needs:

If you have a discount voucher you must follow these steps:

FactorLED puts at your disposal different means of payment so that you can choose the one that best suits you or fits your needs:

Payment by bank transfer


It consists of a bank transfer or cash deposit in the IBERCAJA IBAN account: ES52 2085 9746 1503 3013 2380 - SWIFT CODE: CAZRES2Z of the full amount of the purchase (postage included). This account is owned by FactorLed and must indicate in the concept the order number to which the transfer or deposit corresponds.

Orders placed under this modality will be cancelled if they are not paid within a period of 7 days. The order will not be considered effective until we confirm the corresponding deposit, and therefore, delivery times will start from that date. You must take into account that some banks take 1 or 2 working days to make the transfer effective, and the deposit may take 24 hours to be reflected in our system.

Payment by Credit Card

Payment by Credit Card
FactorLED accepts payments with VISA, Verifiedby VISA, MasterCard, MasterCard SecureCode. The bank issuing the card must be in Spain.
FactorLED does not store credit card information.

FactorLed accepts payments via Paypal. This method of payment has a surcharge of 3.4% + 0.35€ on the total amount of your purchase, as shown in the breakdown.

Credit and Surety

30-DAY FINANCING LINE APPLICATION FOR YOUR FACTORLED PURCHASES
1. Register on our website here. (Be sure to fill in all tax information)
2. Send a document accrediting your activity in the lighting sector to our sales department [email protected]
3. We will confirm your registration and apply the discount throughout the platform.
4. Download and fill in this Sepa Model.
5. In less than 24H you will receive an answer and confirmation, where we will indicate the credit limit.
6. The form of payment will be by receipt and 30 days from the issuance of invoice.

If you have any questions you can contact us at 654 777 000; 910 645 838

DELIVERY TIMES


Delivery in Spain / Portugal (Peninsula and Balearic Islands)


The products are shipped to the shipping address you have indicated in the order.

The goods are shipped with the transport company TNT in an Express service, the day after their dispatch, after confirmation of payment of the order and always before 17.00h. The courier service does not deliver on Saturdays, Sundays or public holidays.

You can consult the tracking number of your order through the website.

Shipping costs include packaging, handling and shipping. In addition, they are insured against theft, loss and/or breakage.

* In the Canary and Balearic Islands the delivery may be delayed to 48h - 72h. (By Plane)

* In the Canary and Balearic Islands the delivery may be delayed to 7 days or more depending on the exit of goods from customs. (By Boat)

Deliveries in Europe (Portugal, France and Italy)


The products are shipped by the transport company TNT or SEUR in 48-72 hours, after confirmation of payment of the order and always before 17:00h. The courier does not deliver on Saturdays, Sundays or public holidays.

You can consult the tracking number of your order through the website.

Shipping costs include packaging, handling and shipping.

* In Azores and Madeira the delivery may take 7 days or more depending on the exit of goods from customs. (By Boat)

Incidents in the delivery of products:


Without prejudice to the legally recognised guarantee, the incidents that may arise are the following:

- Product damaged by transport: if at the time of delivery of the product detects any damage to the packaging or product, you must reflect in the delivery document of the carrier and contact us within 3 calendar days to communicate the incident.

- Product that by mistake, does not correspond to the order: must be communicated within 7 calendar days. FactorLED will bear the costs of collecting the wrong product and delivering the right product.

Incidents must be reported by sending an email to our e-mail: [email protected]