Privacy Policy

1. Identification of the Data Controller

2. What personal data do we process and for what purpose?

At Factorled, we process the information you provide us with in order to provide the requested services and manage our commercial relationship. Below, we detail the purposes, the data processed, the legal basis, and the retention periods:

3. Who do we share your data with?

Your data will not be transferred to third parties, except under legal obligation. However, to provide our services, we need to share your data with the following categories of providers:

• Transport and logistics companies: To deliver your orders.
• Payment platforms: To securely manage order payments.
• Technology service providers: Such as hosting providers, e-commerce platform (Odoo S.A.), analysis tools (Google, Advanced Tracking Wizard), and review management (eKomi).
• Consulting and management firms: For compliance with our tax and accounting obligations.
• Public Administrations: In cases provided for by law.

Some of these providers may be located outside the European Economic Area (EEA). In such cases, we ensure that international data transfers are carried out with appropriate safeguards (e.g., Standard Contractual Clauses of the European Commission).

4. What are your rights?

The GDPR recognizes a series of rights over your personal data that you can exercise at any time. They are the following:

• Right of Access: To know what data we process about you.
• Right to Rectification: To correct inaccurate or incomplete data.
• Right to Erasure (to be forgotten): To request the deletion of your data.
• Right to Object: To object to certain processing (e.g., marketing).
• Right to Restriction of Processing: To request that processing be restricted under certain conditions.
• Right to Data Portability: To receive your data in a structured format and to transmit it to another controller.

You can exercise these rights free of charge by sending an email to info@factorled.com, with the subject "Exercise of Data Protection Rights" and attaching a copy of your ID or equivalent identification document.

Likewise, if you consider that your rights have not been duly addressed, you have the right to file a complaint with the competent supervisory authority, which in Spain is the Spanish Data Protection Agency (AEPD), through its website.

5. Security Measures

At Factorled, we have adopted all the necessary technical and organizational measures to guarantee the security and integrity of the personal data we process, as well as to prevent its loss, alteration, and/or access by unauthorized third parties.

6. Changes to the Privacy Policy

We reserve the right to modify this policy to adapt it to new legislation or jurisprudence. In such cases, we will announce the changes on this page with reasonable notice before their implementation.